Inbound Email formatting in ServiceDesk 7.5

I have ServiceDesk 7.5 setup to create tickets from inbound emails and update existing tickets and the process seems work OK but the body of the emails seems to have all the line breaks removed so the information in the email just ends up in the ticket as one long line.

I am also trying to find a way to have it not import the history of any replies in the email if anyone knows of an easy way to do that.