I need a solution
In the Technician Incident Form if you assign an analyst directly the initial routing rules doesnt work.
How can I force the use of the inicial routing rules?.
The Service Desk Version is Service Desk 7.1 SP2
Regards.
In the Technician Incident Form if you assign an analyst directly the initial routing rules doesnt work.
How can I force the use of the inicial routing rules?.
The Service Desk Version is Service Desk 7.1 SP2
Regards.