Service Desk Incident TAGS

Hi,

We are in the process of installing Altiris Servide Desk 7.5 MP1 in our environemnt.

I noticed that you can add TAGS to article and documentation within your knowledge base that helps in the search process.

I need to apply the same process to my closed incidents.

Can i add TAGS to the incidents so my IT team can use these TAGS to search for similar resolved errors and issues etc..???

I need to oblige the IT Helpdesk to add TAGS that describe the Incident he is resolving so that can help for future reference.

Is there a way to do that? or is there any other way that can help me search closed issues/incident based on problem,error number, software etc..

Thx