Enable users to select category when creating Incident Ticket
I need a solution By default, when a user connects to the Service Desk portal and submits a request,only "Urgency" and "Impact" may be selected.A technician can select "Submit Incident (Advanced), and...
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Multi-Mailbox monitoring setup issue
I need a solution We need to monitor multiple mailboxes with ServiceDesk 7.5 SP1, and direct the created Incident Tickets to the proper queues. I followed the instructions in the two articles here, it...
View ArticleCustomize Report in ServiceDesk 7.6
I need a solution Hi All,I have a question about modifying the technician dashboard in the Open Incident by Queue Webpart, I have 4 Queues and all the Queues are showing because the report is...
View ArticleReason for hold data field
I need a solution What data field contains the text associated with the reason for hold. 0
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How to change the Layour of ProcessManager
I need a solution Hi All,One question I am having problems when I want to look some important information, this is because the way that process manager handle the distribution of the page, I want to...
View ArticleSymantec ServiceDesk 8.0 Documentation
I do not need a solution (just sharing information) Symantec ServiceDesk 8.0 documentation is available at the following URLs:Release Noteshttp://www.symantec.com/docs/DOC9191Implementation...
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Installing Service Desk 8.0, unable to complete
I need a solution Installed prerequisites, Workflow and Process Manager, but unable to proceed because of error:Workflow Server to ProcessManager Portal Connection - Unable to connect.The install log...
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Service Desk 7.5 Cannot close incident with No SLAs on Process
I need a solution Hi,First time posting so apologies if I haven't given enough information or I am asking in the wrong location.We are currently running Service Desk 7.5 and we have a number of...
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Unable to add Run Ruleset to Classification SD Workflow
I need a solution Hello everyone, has anyone run across and repaired something like this? I'm trying to add a Run Ruleset component to the SD.IncidentManagementSimple.Classification project, so that...
View ArticleBackup Policy and Restore for Service Desk 7.5
I need a solution Hi Everyone,I need documentation about backup Policy and Restore for Service Desk 7.5 and CMS.Would great help us.Thanks, 0 4570021
View ArticleAD import sets wrong time zone for users, they cannot log in
I need a solution Service Desk 8.0Active Directory synch profile imports users as scheduled, and AD authentication is enabled. However, users are all associated with the wrong time zone.They cannot...
View ArticleService Desk Altriris
I need a solution Hi,I would like to know whether Service desk Altris & Asset Management Solution does below task, you can answer in Yes Or No..1: Create unlimited attributes of different types...
View ArticleMy Task List Does not shows only tasks/tickets assigned to me
I need a solution Hi,I am teting ServiceDesk 7.6 for my environment I have created Tickets which assigned to Defaault Service Queue and this Queue has Technicians Now service manager asigned a ticket...
View ArticleAD Integration with ServiceDesk 7.6 Having Different Account then Emailboxes
I need a solution Hi All,I am in a situation in which All the users Imported into Servicedesk and AD Authentication is ON Problem here isAD Uers ID in Servicedesk is imported as aduser1@mydomain.com...
View ArticleEnable users to select category when creating Incident Ticket
I need a solution By default, when a user connects to the Service Desk portal and submits a request,only "Urgency" and "Impact" may be selected.A technician can select "Submit Incident (Advanced), and...
View Articleprocess Manager tables Incident Creation
I need a solution Hi Gurus,I need to create Incidents using SQL sentences, Anybody knows what processmanager tables I need to insert data? Perhaps this ReportProcess ReportProcessStatusHistory...
View ArticleHow to make survey more friendly
I need a solution We have some users they do not know how to go to use the survey from Altiris Servicedesk, please see attachment.Is there a way to send the user a survey for the ticket without...
View ArticleServicedesk 8.0 HF1 is now available
I do not need a solution (just sharing information) Symantec Servicedesk Solution 8.0 HF 1 is now available via SIM. Following are the highlights of this release:Addressed 16 significant defects as...
View ArticleWork Resolve Task not always created for on Incident Create
I need a solution We have had about 15 instances of this issue.We use the /SD.Feeder.TechnicianIncidentForms/Form.aspx? form to create all of our Incidents The incident Gets created and the Ruleset...
View ArticleSymantec ServiceDesk - Advanced Reporting Dashboard
I do not need a solution (just sharing information) Protirus have developed the Advanced Reporting dashboard for Symantec Service Desk which offers a visual insight into your incident data. It allows...
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