Form coming up blank
I need a solution After an incident ticket is Resolved, in the Tasks and Actions area,the end user can choose to "Click here to revies and close your incident".When selected, the form opens, but is...
View ArticleDoes any one have integrate Altiris asset management suite (SMP 8.0) with CA...
I need a solution Hello All,Does any one have integrate Altiris asset management suite (SMP 8.0) with CA service desk? If yes then please provide us the steps for the same.We have configured/Save NS...
View ArticleMind Map for ServiceDesk
I need a solution It would be really helpful if a Symantec employee create a Mind Map for ServiceDesk similar to the following mind map for IT Management Suite. A Mind Map provides a more succinct...
View ArticleProblem while send email message to a institution
I need a solution The users are trying to send message to relatii@meteoromania.ro and catalin.ostroveanu@meteoromania.ro while I am sending to these email addresses. But in permanent, with no response...
View ArticleClik here to view.
[Service Desk] Work Incident Page Not Closing Correctly on Process Page View.
I need a solution Hello everyone,I have this problem using Process Page on Service Desk version 8.1 when working a incident.This Work Incident page stays open blank after I close it. Only way to close...
View ArticleClik here to view.
[Service Desk] Error When Editing Incident Ticket.
I need a solution Hello everyone,I have this error happening when editing a new incident.'Incident Status Is Not Functional. To change Classification information, incident must be on Received or...
View ArticleServiceDesk configuration so that two departments can use
I need a solution How can ServiceDesk be configured so that two distinct units within our college can use it? We are underusing, relatively new to ServiceDesk. The IT department - obviously - will...
View Article[Service Desk] Report Of All Tickets and Tasks Merged
I need a solution Hello everone,I'm working on a report of all Tickets and Tasks on a single report, using SQL Query.However, I have some issues when building up this report:Tickets and Tasks are on...
View ArticleScalation Mail
I need a solution Hi Everyone,I need know how send email notification when the SLA (warn or late) is true.I found the ruleset but I not have idea how configure it.Someone could help me please?Thank...
View ArticleMissing Tickets
I need a solution We are experiencing an issue with some tickets that are emailed in are being created but never make it to a queue. They are at 0% completion and the only process history is the email...
View ArticleSymantec™ ServiceDesk 8.1 Release Update3 (RU3) is available
I do not need a solution (just sharing information) Highlights of the release:Added functionality to add and remove Asset Business Services from ITMS. Full Access to the SD.AssetView project. Other...
View ArticleAdd Search Ticket Web Part
I need a solution I have been trying to add a web part to the HOME page in the ServiceDesk portal that will allow for a full text search of incidents and do not see where that is available. I used...
View ArticleWhere to find incident Process Contacts (new) data in workflow?
I need a solution I added some new contacts to a incident in the incident process view. When i debug the workflow and look in the incident data, there is a incident attribute "cached additional...
View ArticleVip Access unable to connect due to creditional got formatted
I need a solution I have installed symantec VIP Access and registered with the credentials installed in my phone, my phone was now formatted and now i am unable to access the VIP due to this.Please...
View ArticleAttachment Error
I need a solution When raising a ticket via the advanced form and assign directly to a team if the ticket has attachment's all users get the error message "You don't have permission to modify this...
View ArticleAdd Cost Center Field
I need a solution Hi,Someone know how add cost center field in Submit Incident advanced form? I have Service Desk 8.0 HF6 Thank you in advance for your help. 0
View ArticleSEPM 14.0.1 LiveUpdate Error
I need a solution I get the following message/error when running LiveUpdate from SEPM 14.0.1 RU1 (Build 3752):"Failed to clean up LiveUpdate downloaded content"What is the cause of this and what is...
View ArticleSymantec™ ServiceDesk 8.1 Release Update 4 (RU4) is available
I do not need a solution (just sharing information) Symantec™ ServiceDesk 8.1 Release Update 4 (RU4) is availableHighlights of this release:Improved Email Monitor Performance: Looping Pause...
View ArticleClients won't update after SEPM v14.0.1 Upgrade
I need a solution I upgraded from 12.1.6 to 14.0.1 yesterday. I have created my new install packages and applied them to the groups within the SEPM console where the clients are located. However, non...
View ArticleRemove Automation Library
I need a solution Hello everyone,Someone know how can remove the automation library from service desk portal?Thank you in advance! 0
View Article