ServiceDesk 7.5 Integration with CCS, DLP, SSIM etc
I need a solution HiI seen one Custom data video of Servicedesk 7.5 Integration with CCS, DLP, SSIM etc productCan any one having detail on the same or having any document of HOWTO
View ArticleClassification drop down hung
I need a solution Hi all,I'm getting reports from my users that when they are filling out a ticket and hoover over the Classification drop down and it takes a really long time (mins) to drop down. It...
View ArticleAdd Comment Section - How to create own without overwriting current comment
I need a solution We want to look at putting the add comment section under a different custom page we created that has the ability to modify EVERYTHING at one time (categories, title, description,...
View ArticleReopening incidents and the comments provided
I need a solution Ran into something yesterday and I would like someone to confirm it, if possible. It's pretty rare that an incident is reopened around here, but one was reopened yesterday and was...
View ArticleServiceDesk doesn't send emails to workers
I need a solution This is a new setup of Service Desk 7.5. Emails are being sent to the user who submits the ticket (Affected user) but emails are not sent to assigned worker or assigned owner. Any...
View ArticleAdd Bulletin Board to Scrolling Web Part for All Users
I need a solution Good morning everyone. How would one go about adding the Bulletin Board to the Scroling web part for all users (which would load under the Home tab). It would be great to add...
View ArticleReporting Using Department Hierarchy from SMP
I need a solution Hi Experts,I'm looking for ways to include the Department hierarchy that SMP has in reports within ServiceDesk. So for example if SMP had a department hierarchy of:> Head...
View ArticleIncident submission through Email in Service Desk 7.5
I need a solution HiHow to submit Incident through Email in Service Desk 7.5
View ArticlePermissions on Process Type Actions
I need a solution How is access to Process Type Actions controlled? I have found that giving a user the ServiceDesk.Pages.FullChangeView permission gives them the ability to only use the "Edit Change...
View ArticleHostname in Incident Management of Service Desk 7.5
I need a solution HiWhen any User submits the Incident from there Desktop or Laptop, after that When Administrator receives the Incident there we required Hostname of User instead there email address...
View ArticleEngineer Roaster in SD 7.5
I need a solution Hi AllCan we make Engineer Weekly or Monthly roaster in Service Desk 7.5
View ArticleIT Analytics configuration error
I need a solution HiWe are trying to connect IT Analytics for ServicedekFacing error while connectionIT Analytic connection error.jpg
View ArticleServiceDesk 7.1 SP2 - Symantec Management Paltform
I need a solution Moi Moi,we have a problem with our SMP Server, the Altiris Service doesn´t start. So at the SD WebInterface at my client I get the message:"Total license count is 0. There is a...
View Articlesetting up advanced incident form as the default form Symantec service desk 7.5
I need a solution Hi Guys, I'm new to Symantec service desk 7.5, I have been grappling with setting up advanced incident form as the default form for everyone who submits an incident. Has anyone been...
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SD.ChangeManagementSimple.Voting
I need a solution I notice the workflow SD.ChangeManagementSimple.Voting isn't available as a workflow package for SD 7.5 which indicates its not supposed to be modified by us mere mortals Is this...
View Articleissue using classifications on Incidents RuleSet
I need a solution Hi Gurus,I have a several rules that send a e-mail to someone when the classification is matched. The notifications are being sent to wrong person. The rule logic is correct but...
View ArticleCan ServiceDesk tell me how many emails it sends in a day?
I need a solution Hi there,I would like to have a report/count of how many emails ServiceDesk sends in a day/week/month. Is this possible? I'm on ServiceDesk 7.1.1.Thanks very much!Kristin 1374002860
View ArticleServiceDesk 7.5 MP1 Call Web Service on Server
I need a solution I am trying to automate incident creation for recurring maintenance. When Creating the new task to call web service on server, I get the error "Missing or invalid WSDL URL - please...
View ArticleKey2 value on data mapping - routing table: Classification
I need a solution Hi Gurus,When it is used this value?Regards 1374236046
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ServiceDesk upgrade 7.5 to 7.5 MP1
I need a solution Hi Gurus,w have servicedesk 7.5 in place with a lot of customizations ( slas, languaje, incidents ruleset, etc). which settings I need to uncheck to keep these customizations? 1132831
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