I need a solution
Hi all,
I have servicedesk 7.5 databases in SQL 2012 and i need to change it to a new SQL 2012 server.
Can i take this steps:
- On the ServiceDesk server, close Workflow Manager and Process Manager Portal if they are open.
- Make a full database backup.
- Restore the backup copy to a new SQL server including the database permissions.
Note: ServiceDesk 7.1 is designed to be used with SQL Server 2005 or 2008 (32 or 64-bit). - On ServiceDesk server go to Start > All Programs > Symantec > Workflow Designer >Workflow Manager, switch to SymQ Configuration tab
- Go to SymQ_Local_Defaults > local.orm > Edit, modify Sql Connection String with a proper SQL server name, click OK and then Save to save the changes.
- Again under SymQ_Local_Defaults find local.workflowsqlexchange-, click Edit and change SQL server name in the SQL Connection String to the proper one, click OK and then Save to save the changes.
- While still in SymQ Configuration tab go to Workflow_Core, locatelocal.workflowsqlexchange-, click Edit and change SQL server name in the SQL Connection String to the proper one again, click OK and then Save to save the changes.
- Open command window and run the command
<SD install Drive>:\Program Files\Symantec\Workflow\Tools\lbutil.exe –updatepmconnection –connectionstring <connectionstring> -webconfig <web.config path>
(Connection string can be copied from SymQ Configuration > SymQ_Local_Defaults >local.workflowsqlexchange- settings.)
9. Run iisreset command
10. Go to Services and restart Symantec Workflow Server.
http://www.symantec.com/business/support/index?page=content&id=HOWTO65815
In version 7.1 this was the process to do it.
Thanks for the help