Service desk 7.1 sp2 installation failed
I need a solution Service desk installation failed. the following error showing:- Installing Workflow Server.. Checking Server Extensions service running System.ServiceProcess.TimeoutException: Time...
View ArticleA network-related or instance-specific error occurred while establishing a...
I need a solution Hi everyone, I am having this issue on Servicedesk Server and on clients while accessing the Servicedesk portal. SQL is offBox and is pingable, has port open 1433 and custome port on...
View ArticleDate Range in Service Desk 7.5 IM Reports
I need a solution Hello, I have been asked to modify an existing report of IM Process so that it allows a user to select a specific date range to display relevant data. For Eg.: A user runs a report...
View ArticleService desk installation failed
I need a solution Service desk installation failed.showing following error.can not find script file c:\users\altiri~1\appdata\local\temp\createVDirSD.ResetPassword.vbs
View ArticleEmail monitoring problem
I need a solution Hi can anyone help me in thisI am trying to configure Email monitoring for Incident managment but I ge error in log viewer and it is not creating incidents...
View ArticleHow to work with received e-mails in 7.5 SP1
I need a solution It seems that with SP1 any new e-mail which is received creates an EM and IM ticket type which are linked to each other.When classifying the EM ticket type and selecting to create an...
View ArticleLoad Data Into ServiceDesk (Is This Approach Even Possible?)
I need a solution Hello,We have a custom Web-Based .NET application unrelated to ServiceDesk that we would like to integrate with ServiceDesk in a way that pushes data into ServiceDesk with the hopes...
View ArticleSD 7.5: Automation Rules with Email Monitoring
I need a solution We are monitoring a mailbox that we used to monitor in 7.1 and I imagine it will work the same way. The question I have has to do with how we used to route inicidents from the email...
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Servicedesk 7.5.1 Unknown Signs in Processmanager
I need a solution Hello,after we upgrade our System to 7.5.1 in Processmanager we have unknown Signs on some Labels. We currently use IE 8 and IE 9 . Our Language Setting is German. When we change it...
View ArticlePermission to Add Comment in an IM Ticket - SD 7.5
I need a solution Hello, We have an issue where techs are unable to add comment to an IM ticket and they recieve an error saying "You do not have permission to add a comment to this process". We have...
View ArticleMigrate a ServiceDesk 7.5 Microsoft SQL database
I need a solution Hi all, I have servicedesk 7.5 databases in SQL 2012 and i need to change it to a new SQL 2012 server.Can i take this steps: On the ServiceDesk server, close Workflow Manager and...
View ArticleMac OS X Servicedesk Passthrough Authentication
I need a solution Is there anyway or plan to allow Macs to do passthrough Authentication in the ServiceDesk applicaiton? This currently does not work for Safari or Chrome on Mac. All our Macs are...
View ArticleResponses to Emails Sent from SD not being appended to ticket
I need a solution We're having this issue and can't quite seem to see what's going on. We send an email from SD (7.5) using an email template. At the bottom we have ${WorkflowTrackingId} added in the...
View ArticleWait On External Event
I need a solution Hi All,I'm using the "Send Change to Workflow" action in a ruleset to trigger a custom workflow I'm developing. That workflow has a "Wait on External Event" component near the start...
View ArticleContinuing SSL issues in SD 7.5
I need a solution We have fixed/repaired most of our SSL issues in ServiceDesk but we are still running into a few smaller issues, specifically around data services.We installed SD using SSL and it...
View ArticleDescription Field Runs On and On and On
I need a solution When creating a new incident in ServiceDesk, the Description field does not give anywhere near enough room to comfortably type the information regarding the problem into the...
View ArticleImporting Incidents from Remedy - Back-dating Processes
I need a solution I am investigating the possibility of importing existing open incidents in Remedy into ServiceDesk. The Remedy db is hosted on an Oracle db and it looks feasible to read from this,...
View ArticleSD 7.1: getting 'Could not find [Group]...' when accessing from email
I need a solution I'm getting a Process Manager Error 'Could not find [Group] where [GroupID] Equal [40cd4429-9c96-483d-a660-faf1ea2bc233]' when using an emailed hyperlink to...
View ArticleView IM, PM and CM Core Processes - SD 7.5
I need a solution Hello, As per my knowledge, IM, PM and CM core processes (not feeder / technician forms) have been locked to be edited starting SD 7.5. However, isn't there a way to atleast view...
View ArticleError in PM process - SD 7.5
I need a solution Hello, Since morning I have encountered an error in PM process where it is not accepting any Problem Tickets with priority as Medium. It makes the PM ticket non-workable and assigns...
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