I'd like to add my own custom task to an existing CM process. Is this possible through a custom workflow?
For example, when a submitted Change ticket is in the "Received" state and is waiting for the "Change Manager Review and Approval" I'd like to give the option to create some new tasks that are assigned to others for a sort of pre-CAB financial approval/review. I would trigger these through either a ruleset or Process Type Action.
I can see the "Initate CAB Voting" creates some new CAB voting tasks like this later in the process but I'd like to do it earlier with my own custom form and responses that would be recorded into the process history (or perhaps into some custom properties attached to the ticket).
The "Add Task" compnent looks like it might do what I want but I can't quite figure out how to use it,
Can anyone please advise if this is possible and point me to any examples?