Security giving access to items not supposed to
I need a solution I have a installation of 7.5 which has change, problem as well as incident installed. However initially I don't want the normal everyday technicians to be able to see or access any...
View ArticleAutomation Email Rule Goes to Wrong User
I need a solution We've come up with this strange issue and want to know if anyone else has seen it while we also put in a support ticket.This issue arrises in SD 7.5 with the latest rollup/hotfix...
View ArticleError submitting PM ticket - SD 7.5
I need a solution Hi, After I completed the solution provided in one of the Symantec article, my PM process has broke down and is not creating any PM tickets in my DEV environment. Not sure if it was...
View ArticleEmail reply creating new incident not appending to existing incident
I need a solution I have a new installation of Sd 7.5 SP1I am processing email from an inbox and sending out email notifications using rules and templates.The documentation says that any reply to...
View ArticleVariables not being replaced in email templates
I need a solution Installation of SD 7.5 SP1Have set up email templates containins variables for thing like Incident Number, Title.However these are not being substituted when the emails are being...
View ArticleAltiris workflow service stopped
I need a solution Hello, i need your help, I have a problem with Altiris.Randomly service workflow stops and tickets are created without assignment. I would appreciate if you can help me solve this...
View ArticleExpired SLAs Triggering When Leaving the Dialog Workflow
I need a solution In Service Desk 7.1 SP1, SLA emails are sent out even after they have been triggered already after a reclassify, edit incident details and reassign. Not only that but they seem to...
View ArticleServiceDesk 7.5 SP2?
I do not need a solution (just sharing information) I know that Symantec doesn't like to talk a lot about upcoming releases or what might be in store but, on the off chance someone wants to relay...
View ArticleIncident ticket removes format of email from Outlook
I need a solution When submitting an email as an incident to ServiceDesk, the format of the incident in the process view is perfect.Once the incident is worked on, the email in the history loses its...
View ArticleActive Directory Account Disable Sync Question
I need a solution Is the Active Directory sync supposed to push down the updates to the Process Manager users? For example, if we disable the user in AD is it supposed to disable the user in Process...
View ArticleISC Report - SD 7.5
I need a solution Hello, How do we get the internal service catalogue report (classifications / hierarchy data service with respective codes) in SD 7.5 environment? I am unable to find any table...
View ArticleCan I add a task to an existing CM process?
I need a solution I'd like to add my own custom task to an existing CM process. Is this possible through a custom workflow?For example, when a submitted Change ticket is in the "Received" state and...
View ArticleFind Ticket bug in SD 7.5
I need a solution I have found what I believe to be another bug or quirk in ServiceDesk. We have finalized a complete migration to 7.5 and everything has been working OK. With the migration we did...
View ArticleAttach Process: Attach a closed CMR to an incident
I need a solution Does the system provide the the function to attach a closed CMR to an incident?
View ArticleServiceDesk 7.5 - Process Manager Login
I need a solution Hello,I require some assistance logging into the ServiceDesk Process Manager web page. When I try logging in I get the following message, "Invalid Username/Password".None of these...
View ArticleIncidents on Hold Report ServiceDesk 7.5
I need a solution I am trying to create a report in ServiceDesk 7.5 that displays all of the incidents we have on Hold and displays the date that they will be coming off hold. I cannot figure out how...
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ServiceDesk 7.5 - where does the global ReportProcessID originate in...
I need a solution I'm trying to figure where the global ReportProcessID value (not variable) originates, in an attempt to understand how the values from the "Reporting" tab translate into the process...
View ArticleError "hexadecimal value 0x1E, is an invalid character" when publishing the...
I need a solution Hi, allI use Service Desk 7.5 MP1. When I try to publish the project it throws this error (error & log in attach)."hexadecimal value 0x1E, is an invalid character" error.PNGlog.txt
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Do not save permissions in groups Service Desk 7.5 MP1
I need a solution Hi, allIn the current version do not save permissions in groups. After saving permissions changes nothing.I use IE ver.11.
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Error when I opening the project "Component is bound to service context...
I need a solution Hi,Error when I opening the project SD.Email.InboundManagement.
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