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Report on Ticket Activity - SD 7.5

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I need a solution

Hello,

Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When was the ticket assigned by GSD to other team and when was it first actioned (comment added or any other activity) after it was assigned.

We are trying to track when was the ticket moved out of GSD queue (re-assigned by GSD and assigned to other team) and when was it actioned by the respective team.

Hope was able to explain the request.

I was able to find some information about history in ProcessHistory table however, was unable to relate it to my requirement.

Please advise.

Thanks
snm1502


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