SD 7.5 SP1 System Diagnostics Warning
I need a solution I am trying to setup the Workflow server for ServiceDesk. After the installation of the work flow server and run the System Diagnostics check (before installing Service Desk piece) I...
View ArticleServiceDesk Active Directory sync with email field blank
I need a solution Is there a way to set a standard template to populate an email address during an Active Directory sync where the field is left blank. For example, a network account is created in...
View ArticleTasks not displaying correct tasknumber
I need a solution Dear all, Lately we are seeing some tasks that do not follow the normal task numbering. Instead of IM-999999 they have a format like 99999 and thus they appear on the bottom of the...
View ArticleFaster access to request description
I need a solution ServiceDesk 7.1I'm trying to do functionality like this: "When user's mouse is over request id (process_id) number, a balloon help is showing up with description of the request" I...
View ArticleServiceDesk 7.1 not working properly in IE11
I need a solution We have ServiceDesk 7.1 sp2 running. Our clients have recently been upgraded from Windows XP to Windows 7, and they're running Internet Explorer 11.Several of our users (but not all)...
View ArticleEmail Monitoring process failing - SD 7.5
I need a solution Hello, We have identified that our EM process is failing since morning and have got below error in the log viewer.Application Name : SD.Email.MonitorProcess ID : 2688Date :3/3/2014...
View ArticleServiceDesk AD Sync issues
I need a solution I am setting up ServiceDesk 7.5 and trying to run the first sync and I've run into an issue. Process Manager is only syncing one User out of the OU that I am testing with. When you...
View ArticleReport on Ticket Activity - SD 7.5
I need a solution Hello, Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When was the ticket...
View ArticleServiceDesk 7.1 Audit Reports
I need a solution Does anyone know if there is a report or tables that show how many users are currently logged into the Process Manager and if there is another that audits the login of users? I've...
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Webservice - Reassing Incident ServiceDesk 7.1
I do not need a solution (just sharing information) Hello,I didn't manage to find anywhere this kind of workflow so i've decided to share :)..so i've developed a Webservice for request reassingment...
View ArticleSD 7.5: Assign to Specific User On Incident Advanced form
I need a solution This topic has been circling for a while but I'd like some to talk a little more about it. What we'd like to do is assign an incident to a specific queue and a specific user while in...
View ArticleServiceDesk 7.5 - Process Manager Custom Logo
I need a solution Hello,Hopefully this is a simple question. What size should the custom logo be(pixels)?CheersCameron
View ArticleEmail monitor - modifying to monitor multiple mailbox and routing error
I need a solution HiI have implemented the changes in the article https://www-secure.symantec.com/connect/articles/e... - both parts. I have following the instructions and suggestions in article, but...
View ArticleAutomation Rules - Change Management
I need a solution Hello,I need a help, my version is servicedesk 7.5. I'm trying to start a workflow when a change is received, but dont appear the option "send change to workflow" in automation...
View ArticleImplementation Task issue in ServiceDesk
I need a solution Hello everybodyI need support with Servicedesk 7.5 MP1 in Change Management. When I create a Change Request, I can do many things but when I try delegate a implementation task, I get...
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Always select "Remove existing assignments" in the form "Set Ownership".
I need a solution Hi,How do always select "Remove existing assignments" in the form "Set Ownership"? 1394629390
View ArticleEmail not being sent to user regarding incident,problem or change
I need a solution Hi, I am facing issues in receiving the email notification once the incident has been created or problem has been generated,etc. I have created email templates and have also defined...
View ArticleShowing Servicedesk reports on intranet page
I need a solution Am wondering how one can call servicedesk reports for use in an intranet web site? I have tried a number of methods but can't get just the repoort on its own. As this is a pretty...
View ArticleA potentially dangerous Request.Form value was detected from the client
I need a solution When we copy and paste an email into the desription or comments of an incident we get the following error. "A potentially dangerous Request.Form value was detected from the client"...
View ArticleProcess Type Action to Resolve Incident
I need a solution I'm working on a workflow that will be available as a Process Type Action for Incident Management.I'd like to include a button to resolve the incident right from that form. The form...
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