By default ServiceDesk sets the document mode in IE to IE7 standards.
<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/>
When rendering in that mode, it is not possible to focus in the memo fields, and the existing data is not auto-populated into the form. If 'Save and Close' is chosen, the existing data for these fields is overwritten with an empty string. The other paths will not work because the required fields are empty.
A workaround for this issue is to open the F12 Developer Tools and choose Document Mode: IE9 standards (Alt+9).
However, after applying the workaround, now the Classification links are displayed incorrectly and unusable.
This means the only way to complete the form is to switch back and forth between both modes.
Has anyone else experienced this same behaviour, and if so, does anyone know of a real fix for this issue? Changing the registry to force IE9 standards does not work because the X-UA-Compatible meta tag being used by the page overrules that.