Skip Authentication Window - SD 7.5
I need a solution Hello, In our environment, users clear 2 step authentication when they attempt access to ServiceDesk Console using servicedesk.xxxxx.com is visited.: Step 1: NTLM Authentication...
View ArticleAPIs and/or web services
I need a solution Hello all,Is there a document that lists the api's and web services related to service desk? 0
View ArticleAPIs for ServiceDesk 7.5
I need a solution Hello All,Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our development team...
View ArticleHow can we include names in notifications rather than e-mail addresses
I need a solution When sending notifications to End users and Support staff ServiceDesk inserts the users e-mail addres rather than First Name + Surname of Display Name.For example .."Hi...
View ArticleAdding a new CAB Group in SD 7.5
I need a solution Hi, Is there a document that illustrates the process of adding a new CAB Group in SD 7.5. I added a new group and members to it however, it has not come up in the Cab list. I have...
View ArticleDepartments not showing up in SD 7.5
I need a solution Hello, We have upgraded our Altiris environment to 7.5 last weekend and SD was already on 7.5. I am unsure if the issue is because of that, however, we are unable to see Departments...
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how to add custom group action ?
I need a solution Hi,is it possible to create new custom group action ? BR,Luc
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IE9 Rendering Issues in 'Work Problem' dialog
I need a solution By default ServiceDesk sets the document mode in IE to IE7 standards.<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/>When rendering in that mode, it is not possible...
View ArticleGenerate incident by email
I need a solution Hello!I need help, I set altiris workflow so that I can send mail to a mailbox and an incident is generated with this email. Is there documentation on this? Anyone could do...
View ArticleEdit Incident Form Over-writing Each Other
I need a solution If two users were to use the Edit Incident form (a process type action for incident management) at the same time it seems that the second person to click the Save Incident button...
View ArticleWorkflow process failing in SD 7.5
I need a solution Hello, We have a custom workflow failing intermittently with below error logs. This has started after we upgraded our Altiris environment to 7.5. Our SD environment was already at...
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How to remove title column from Process Info webpart ?
I need a solution Hi,Does someone know how to remove column in process info webpart ?I mean the column i've selected on screenshot: In this webpart I've selected only one column to be viewed...
View ArticlePulling attachments from Document Category
I need a solution I need to pull all of the documents from a process and send them in byte array format to an external web service for another product. I'm able to pull the IncidentDocumentId value...
View ArticleOnTicketAssigned not being triggered every time
I need a solution I am hoping someone here can help as this is a somewhat urgent issue. We went live with SD 7.5 last week. We built a custom workflow that sends our technicians an email when a ticket...
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Session id not being passed properly
I need a solution We started getting an issue in the SD.IncidentManagement workflow with session id not being passed properly to a Terminate and Transfer Dialog Flow component and it started throwing...
View ArticleServiceDesk report that shows tickets without assignments
I need a solution Hi all.I have a SD 7.1 SP1 environment where we have discovered tickets without assignments, the assignment webpart is empty. I would like to create a report that shows tickets that...
View ArticleIncident Feeder Form - Fields not clearing when changing primary contact
I need a solution We found that the selected item fields for Location, Department and Equipment are not cleared if the primary user is changed prior to submitting an incident.The Department and...
View ArticleAD Sync 7.1
I need a solution I am trying to sync Service Desk to an AD in one of our affiliate offices. I have 5 profiles that were created and are working for almost 2 years now. I took the same steps as the...
View ArticleLosing justification comments during reassign
I need a solution There are a few users having issues with adding justification comments while reassigning tickets to a different group or user. We do not make the justification required, but they...
View ArticleNeed to change Guest User (Primary)
I need a solution Good Morning,We are having an issue with Service Desk Email monitoring. Recently we enabled our Email notification service in Service Desk and now we are getting a lot of EM-######...
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