I need a solution
By default, when a user connects to the Service Desk portal and submits a request,only "Urgency" and "Impact" may be selected.
A technician can select "Submit Incident (Advanced), and is able to select a category.
It seems that it would help in routing incidents if any user were able to select a category.
Using the routing rules, the incident could be placed into the proper queue without it being necessary for a technician to decide the category.
Is there any way to make the category selection available to all users?
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