I do not need a solution (just sharing information)
Symantec ServiceDesk 8.0 documentation is available at the following URLs:
- Release Notes
http://www.symantec.com/docs/DOC9191 - Implementation Guide
http://www.symantec.com/docs/DOC9193 - User Guide
http://www.symantec.com/docs/DOC9192 - ServiceDesk Pack for ITA User Guide
http://www.symantec.com/docs/DOC6546
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