I need a solution
Hi,
I am teting ServiceDesk 7.6 for my environment I have created Tickets which assigned to Defaault Service Queue and this Queue has Technicians Now service manager asigned a ticket to a technician when that technicians clicks on My Task Lists it shows all tickets assigned to Default Service Queue but I want that this My task List only shows all those tickets thatse are assigned to this technician.
Can any one point me which report is that or how to do.
regards
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