We have had about 15 instances of this issue.
We use the /SD.Feeder.TechnicianIncidentForms/Form.aspx? form to create all of our Incidents
The incident Gets created and the Ruleset [OnIncidentReceived] was executed
but there is never a WorkResolveTaskID value set in the ImIncidentTicket table in the process manager database.
So basically we have an IM without a task to work. We can't edit, use smart tasks, or click on teh little green arrow, because there is no task associated with it.
So the only thing i have been able to figure out is to manually delete the IM from the database (using sql i got from someone on these conenct fourms), then have the ticket submitted again.
In the error logs for ProcessManager i see the following that seems to coorelate
[WorkflowTasks] Error loading task.
Client: IP=2002:70a:199d::70a:199d HostName=2002:70a:199d::70a:199d Browser=Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 2.0.50727.5485)
System.Exception: taskID is null
at LogicBase.Ensemble.WorkflowTasks.WorkflowTasks.GetTaskByID(String sessionID, String taskID) in c:\build\projects\WF75_SDSP1_Apollo\ensemble\LogicBase.Ensemble\WorkflowTasks\WorkflowTasks.asmx.cs:line 1280
Any ideas to either fix these trouble tickets when this happens or prevent this from happening ata all?
