I'm trying to setup the mail monitor and for some reason, Service Desk can't connect to the mail server.
I verified the password by logging into webmail. I've tried to change the ports from 143 to 993, checking and unchecking SSL.
I've included a screenshot of the settings and I've run out of all ideas on what to check. Anyone have other thoughts??
Application Name : SD.Email.Monitor0
Process ID : 4560
Date :7/6/2016 10:15:16 AM
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : SUPPORT
Message :
Process Name: Email Monitoring
Model: Primary Model
Component Name: Get All Messages
Component Class Name: LogicBase.Components.IMAP4.IMAP4GetComponent
Component ID: 0ed9ddaf-6412-465e-829f-468ca4fae8cf
Exception Class Name: Quiksoft.EasyMail.IMAP4.IMAP4ConnectionException
Message: Error connecting to server. mail.domain.com
Stack Trace: Quiksoft.EasyMail.IMAP4.IMAP4ConnectionException: Error connecting to server. mail.domain.com ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.50.2.12:143
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
at Quiksoft.EasyMail.Internal.ឌ.ᜐ(String A_0, Int32 A_1)
--- End of inner exception stack trace ---
at Quiksoft.EasyMail.IMAP4.IMAP4.Connect(String Server, Int32 Port)
at LogicBase.Components.IMAP4.IMAP4GetComponent.DoRun(String user, String pwd, String server, Int32 port, String folder, Boolean useSSL, IData data)
at LogicBase.Components.IMAP4.AbstractIMAP4Component.Run(IData data)
at LogicBase.Core.ExecutionEngine.MultiPathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)
