I need a solution
I want to route all tickets containing a 3 letter acronym to a specific queue. Here's the condition in the ruleset (note the leading and trailing spaces):
[Incident Description][Contains Text( ABC )]
Despite adding the spaces, it would still match a string like wxabcyz and execute the rule. Do you have any suggestions on how to get it to match only "abc" but not "zabcy"?
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