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[Service Desk] Work Incident Page Not Closing Correctly on Process Page View.

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I need a solution

Hello everyone,

I have this problem using Process Page on Service Desk version 8.1 when working a incident.

This Work Incident page stays open blank after I close it. Only way to close it  is manually o refreshing the page.

I have escalated this with Symantec, but they have not reply yet.

Then, as a troubleshooting, we were able to debug and see this error below.

Anyone know why it has this behavior when any windows opened within Process Page site?

Is it relate with time configuration or something?

Thanks in advance.

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