Importing another helpdesk data
I need a solution Has anyone imported data from another helpdesk package. Specifically, we have BMC's Track-it helpdesk, with 11 years worth of data. i would like to import that information into...
View ArticleImporting another helpdesk data
I need a solution Has anyone imported data from another helpdesk package. Specifically, we have BMC's Track-it helpdesk, with 11 years worth of data. i would like to import that information into...
View ArticleChangeManagment Group of Testers
I need a solution Is it possible to assign the testing Task to more then one person? And wait for complete the Task of all Persons in a testinggroup?Thank you for Helping 0
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Delete Rulesets in Process Automations
I need a solution Is it possiable to delete Rulesets under Process Automations?When clicking the action bolt on Data Event there is the option to delete reuleset but is doing it on a Process Event i...
View ArticleSymantec ServiceDesk 8.1 Documentation
I do not need a solution (just sharing information) Symantec ServiceDesk 8.1 documentation is available at the following URLs:Release Notes - http://www.symantec.com/docs/DOC9618Implementation Guide -...
View ArticleServiceDesk 7.5.1 Security Permissions
I need a solution I am trying to find the proper mix of permissions to allow some of our advanced HelpDesk users to be able to do the following: 1) Bulk Close Incidents, 2) Create, Modify & Delete...
View ArticleChange Pagetemplate for Home(Start Page)
I need a solution I want to change the Template from Home -Mainpage to 20%80% from 33%66%100%.I know, once a Page is created, it is not possible to change the Template. So I changed it directly in SQL...
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Creating Mobil Page - Error
I need a solution I have a problem if i want to create a mobile page in Processmanager. If i want to add a Webpart, it produces an processmanagerError.If i create a normal page and want to add...
View ArticleSymantec™ ServiceDesk 8.1 Release Update1 (RU1) is now available
I do not need a solution (just sharing information) Highlights of this release update:UI improvements for a consistent experience.Addressed SLA Email timezone concerns.TLS support added beyond TLS...
View ArticleHelp with SLA escalations report
I need a solution Help with report of SLA escalations of ticket by spatialist 0
View ArticleForm coming up blank
I need a solution After an incident ticket is Resolved, in the Tasks and Actions area,the end user can choose to "Click here to revies and close your incident".When selected, the form opens, but is...
View ArticleDoes any one have integrate Altiris asset management suite (SMP 8.0) with CA...
I need a solution Hello All,Does any one have integrate Altiris asset management suite (SMP 8.0) with CA service desk? If yes then please provide us the steps for the same.We have configured/Save NS...
View ArticleMind Map for ServiceDesk
I need a solution It would be really helpful if a Symantec employee create a Mind Map for ServiceDesk similar to the following mind map for IT Management Suite. A Mind Map provides a more succinct...
View ArticleProblem while send email message to a institution
I need a solution The users are trying to send message to relatii@meteoromania.ro and catalin.ostroveanu@meteoromania.ro while I am sending to these email addresses. But in permanent, with no response...
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[Service Desk] Work Incident Page Not Closing Correctly on Process Page View.
I need a solution Hello everyone,I have this problem using Process Page on Service Desk version 8.1 when working a incident.This Work Incident page stays open blank after I close it. Only way to close...
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[Service Desk] Error When Editing Incident Ticket.
I need a solution Hello everyone,I have this error happening when editing a new incident.'Incident Status Is Not Functional. To change Classification information, incident must be on Received or...
View ArticleServiceDesk configuration so that two departments can use
I need a solution How can ServiceDesk be configured so that two distinct units within our college can use it? We are underusing, relatively new to ServiceDesk. The IT department - obviously - will...
View Article[Service Desk] Report Of All Tickets and Tasks Merged
I need a solution Hello everone,I'm working on a report of all Tickets and Tasks on a single report, using SQL Query.However, I have some issues when building up this report:Tickets and Tasks are on...
View ArticleScalation Mail
I need a solution Hi Everyone,I need know how send email notification when the SLA (warn or late) is true.I found the ruleset but I not have idea how configure it.Someone could help me please?Thank...
View ArticleJoomla Content History SQLi attack blocked.
I need a solution Hellowe are receiving event id 400 stating.......[SID: 28940] Web Attack: Joomla Content History SQLi attack blocked. Traffic has been blocked for this application: SYSTEM and[SID:...
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