I need a solution
Hi Experts,
I'm looking for ways to include the Department hierarchy that SMP has in reports within ServiceDesk. So for example if SMP had a department hierarchy of:
> Head Department 1
> Child Department A
> Child Department B
> Head Department 2
> Child Department C
> Child Department D
Then I'd like to have a report where I can select Head Department 1 and see all incidents assigned to Head Department 1, Child Department A and Child Department B.
Is this possible? I know I can probably use linked DBs, recursive queries, views and a profile definition but perhaps theres an easier way?