Sessions consuming a lots of memory SQL Server
I need a solution Hello persons,Some sessions it's consuming a lots of memory in the SQL Server. Thedatabaseteampassedtwoprocessesthat are worth mentioningand they areconsuming a...
View ArticleExtract all attachments from ServiceDesk 7.0 SQL Database
I need a solution Hi,I have to extract all attachments from ServiceDesk 7.0 SQL Database from our client's production environment.I'm looking for a solution or best pratices in doing such operation....
View ArticleAt a Crossroads
I do not need a solution (just sharing information) I would like to know what the general concensus is with regard to Symantec ServiceDesk from its customers. I have been absent from this forum for a...
View ArticleUnable to sync returning user from AD
I need a solution I have a employee who was in ServiceDesk then left the company and has now returned. A new AD account was created for him, but it will not sync with ServiceDesk. If I use a...
View ArticleHTML Editor in ServiceDesk 8 (HF2) more strict then previous versions?
I need a solution When i try to add some HTML in SD version 8 HF2, the layout is crippeld when i save the HTML code.Lot of the tags are stripped out or the complete HTML code is not saved, also can't...
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unable to authenticate to mail server for mail monitoring.
I need a solution I'm trying to setup the mail monitor and for some reason, Service Desk can't connect to the mail server. I verified the password by logging into webmail. I've tried to change the...
View Articleif incident description contains text...?
I need a solution I want to route all tickets containing a 3 letter acronym to a specific queue. Here's the condition in the ruleset (note the leading and trailing spaces):[Incident...
View ArticleSend Email Process Action
I need a solution I am looking to see how i can add the Send Email fuction to the Process Action in the user guide it says for it to apper i would need to add email templates for it to show but i am...
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Current Assignments and some Tasks and Actions functions not showing after...
I need a solution We recently installed SD 8.0 HF2 but we are having an issue that once Incidents have been placed on hold it seems like the incident corrupts and the current assignments as well as...
View Article401 errors when accessing process manager
I need a solution When I access process manager Im getting 401 errors. The connection profile to AD was able to connect.Any thoughts?The request failed with HTTP status 401: Unauthorized.Log: at...
View ArticleHow to Update Incident(Ticket) using Altris ServiceDesk(7.5) API via JAVA
I need a solution Hi team,How to update Incident(Ticket) using Altris ServiceDesk(7.5) API via JAVAPlease help on this. 0
View ArticleProblem with custom reports in ServiceDesk 7.6
I need a solution I want to create a custom report in ServiceDesk to list only particular queues. When I try to use the Incidents/Assigned Queue option I can't get multiple queues to work. What is...
View ArticleIncorrect AD Sync
I need a solution Hello!I need your help.I would like to get answer for next questions about AD Sync work:1. When a sync profile runs, users who have been deleted from AD are not deactivated in...
View ArticleServicedesk/Workflow 8.0 Install problem
I do not need a solution (just sharing information) We found a problem with the servicedesk/workflow installer and felt we would share the solution incase someone else runs into it or maybe symantec...
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Making Advanced Incident ticket templates available
I need a solution Using Altiris Help Desk, hyperlinks could be created to create tickets with certain fields pre-populated, such as Category, Priority, Title, and text in the Comment field, so users...
View ArticleHow to automatically close incidents
I need a solution Hi All, I want to know if it is possible to automatically close inicidents using rules, for example when I send an email to the service desk incident management monitor with some...
View ArticleReinstall failed at SQL stating Access Denied
I need a solution Hi,Ive been trying to resolve this but couldn't find solution for it. We had an issue with the server where partition C had to formatted then restored. However, BE was installed on D...
View ArticleApplication Error when Editing Incident to add Department
I need a solution When I use Work Incident I can specify a department (KTS Group). When I use the Edit Incident to add the same department I get an application error. Any ideas how to fix this? My...
View ArticleError in SD.Feeder.ProblemCreation.package - SD8.0 installed
I need a solution I have an Error in the original deliverd SD.Feeder.ProblemCreation.package. In Model "Create new Problem", Component "Updated Problem Ticket" (10) are missing Assigments for Affected...
View ArticleNeed help in changing a SD incident Close time to 1 hour after it is resloved
I need a solution I am the new administrator for our Service Desk 7.5. It will be the first time that I will be using the Process Manager or Work Flow. Our Service Desk Supervisor is requesting for...
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