I do not need a solution (just sharing information)
Symantec ServiceDesk 8.1 documentation is available at the following URLs:
- Release Notes - http://www.symantec.com/docs/DOC9618
- Implementation Guide - http://www.symantec.com/docs/DOC9680
- User Guide - http://www.symantec.com/docs/DOC9623
- ServiceDesk Pack for ITA User Guide - http://www.symantec.com/docs/DOC9594
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