How can ServiceDesk be configured so that two distinct units within our college can use it? We are underusing, relatively new to ServiceDesk. The IT department - obviously - will have their own settings, incident types and business hours. The other department, our Facilities Management department, has their own business hours, incident types, processses and settings. How is this setup? Both departments service the same population, buildings, rooms, etc.
I heard from another college in the area, that they stopped using ServiceDesk because it isn't flexible enough - same scenario, of two different departments. Has ANYONE out there have the same situation. And if you do, can I pick your brain for information on how you customized ServiceDesk to meet your needs.
