I need a solution
I am the new administrator for our Service Desk 7.5. It will be the first time that I will be using the Process Manager or Work Flow. Our Service Desk Supervisor is requesting for the closure time to be changed to an hour after an incident is resloved.
I have been trying to locate it in the Process Manager\Admin\Automation Rules to set to an hour for closing of the incident. I am not sure if that is the right place to look. I see the SLA Levels for Initial Reponse and Resloution-Late.
I have also looked around the Admin menu and not finding where to set the resloved ticket to close within an hour.
Where would I go to change the closure time?
Thanks
mvelez
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