Need help in changing a SD incident Close time to 1 hour after it is resloved
I need a solution I am the new administrator for our Service Desk 7.5. It will be the first time that I will be using the Process Manager or Work Flow. Our Service Desk Supervisor is requesting for...
View ArticleMissing Tickets
I need a solution We are experiencing an issue with some tickets that are emailed in are being created but never make it to a queue. They are at 0% completion and the only process history is the email...
View ArticleSymantec™ ServiceDesk 8.1 Release Update3 (RU3) is available
I do not need a solution (just sharing information) Highlights of the release:Added functionality to add and remove Asset Business Services from ITMS. Full Access to the SD.AssetView project. Other...
View ArticleAdd Search Ticket Web Part
I need a solution I have been trying to add a web part to the HOME page in the ServiceDesk portal that will allow for a full text search of incidents and do not see where that is available. I used...
View ArticleWhere to find incident Process Contacts (new) data in workflow?
I need a solution I added some new contacts to a incident in the incident process view. When i debug the workflow and look in the incident data, there is a incident attribute "cached additional...
View ArticleVip Access unable to connect due to creditional got formatted
I need a solution I have installed symantec VIP Access and registered with the credentials installed in my phone, my phone was now formatted and now i am unable to access the VIP due to this.Please...
View Article(solved) Windows 10 1709 can't update and clean wipe can't full remove...
I need a solution Well i tryed all, clean wipe for endpoint protection, clean manually registry, use the command sdc and others, try to uninstall with powershell, revo uninstaller and all i found and...
View ArticleAttachment Error
I need a solution When raising a ticket via the advanced form and assign directly to a team if the ticket has attachment's all users get the error message "You don't have permission to modify this...
View ArticleAdd Cost Center Field
I need a solution Hi,Someone know how add cost center field in Submit Incident advanced form? I have Service Desk 8.0 HF6 Thank you in advance for your help. 0
View ArticleSEPM 14.0.1 LiveUpdate Error
I need a solution I get the following message/error when running LiveUpdate from SEPM 14.0.1 RU1 (Build 3752):"Failed to clean up LiveUpdate downloaded content"What is the cause of this and what is...
View ArticleSymantec™ ServiceDesk 8.1 Release Update 4 (RU4) is available
I do not need a solution (just sharing information) Symantec™ ServiceDesk 8.1 Release Update 4 (RU4) is availableHighlights of this release:Improved Email Monitor Performance: Looping Pause...
View ArticleClients won't update after SEPM v14.0.1 Upgrade
I need a solution I upgraded from 12.1.6 to 14.0.1 yesterday. I have created my new install packages and applied them to the groups within the SEPM console where the clients are located. However, non...
View ArticleRemove Automation Library
I need a solution Hello everyone,Someone know how can remove the automation library from service desk portal?Thank you in advance! 0
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