I need a solution
We are experiencing an issue with some tickets that are emailed in are being created but never make it to a queue. They are at 0% completion and the only process history is the email coming in. You can't search for it. I have found a few tickets by guessing at ticket numbers. When you find them you can't edit, work or do anything with the ticket. Anyone know what table in SQL i can find tickets that are at 0% or a SQL query that i can use to find them? I'm trying to open a case with Symantec for help on fixing it but I need to quickly find the missing tickets.
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