How to add people to the default assignment list
I need a solution Hi all,a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to this list and I have...
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How do I get Cube Reports to show up in the ProcessManager 7.5 Cube Reports...
I need a solution Dear All,I have been trying to work out how to set up cube reporting in SD 7.5 because I know that there is the IT Analytics ServiceDesk Pack 7.5 and there is a Cube Report Viewer in...
View ArticleMatches Rule
I need a solution Hi, I'm using the Matches Rule component inside a Workflow Solution and it gives me an error message like this one: The connection to no match is unhandled. It must be handled or an...
View ArticleRequest Workflow for Servicedesk 7.5 SP1
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ticket Number like RQ0001 and...
View ArticleApply filter with Security Group on Application Metering policy
I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have imported the...
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Adding Screen-Shots in Comments Design or HTML, Erratic
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste screen-shots into the...
View ArticleReassigning and Taking Ownership in SD 7.5
I need a solution I have two small questions/requests in Servicedesk 7.5.On Reassign Incident, we'd like to have "Clear existing assignments" always checked (or just hide it).On Set Ownership, we'd...
View ArticleServiceDesk 7.5 Language Packs
I need a solution Hello all,I was curious if there are language packs for ServiceDesk 7.5 SP1. The majority of our users are in English, but we are recently pushing our ServiceDesk usage to...
View Articleafter upgrading to 7.6 Support Users can no longer edit tickets
I need a solution What the subject says. I have completely blanked all permissions for a test user. Threw him in the built in support group folder and still no luck. The naming of the permissions...
View ArticleINCIDENT-MGMT not displaying Rulesets after upgrade to 7.6
I need a solution Hi, Please assistSince upgrading our ServiceDesk environment from 7.5 to 7.6, not all the rulesets for INCIDENT-MGMT are being displayed. I've replaced the...
View ArticleSD 7.6 Reports Process.Age and Process.AgeDescription displaying...
I need a solution Hi,We have recently upgraded to 7.6 and I'm trying to create a report using the report builder in 7.6. I would like to add the Process Age and Process.AgeDescription columns in the...
View ArticleRun a ruleset from within a custom workflow
I need a solution Hello,I have a custom form in ServiceDesk which can Resolve a ticket. When the status field in this custom form is set to Resolved and the form is save it triggers the...
View ArticleSLA management
I need a solution Since we upgraded to 7.6, when someone has ownership of a ticket and misses a SLA, SD removes the ticket from the owner's queue and sends it back to the Default Queue. Is this the...
View ArticleAdding Connection context to Servicedesk
I need a solution Hello,I'm working on Servicedesk 7.6 and trying to setup a connection to my old Servicedesk 7.1 database so I my users can search for old tickets but not have to go back in to the...
View ArticleUnable to remove an existing Incident Service Queues in SD 7.6
I need a solution HiI need to remove a queue from the Manage Incident Service Queues, but there is no scroll bar available since upgrading to 7.6 to scroll down the list to the relevant queue for the...
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Reset SLA when the ticket is reassigned.
I need a solution Hi, guys!I need reset the SLA when the ticket of Incident is reassigned to a new queue. It is my first time with ServiceDesk 7.5.We have any nivels SLA created and 32 rules to...
View ArticleIncident attachement location for 7.1
I need a solution Hello, Does anyone know where the attachement are stored for the incidents for Servicedesk 7.1? ThankJen
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SD Incident View Current Assignments and Some Tasks and Actions disapears
I need a solution HiI've been having a problem for a while now that some incidents (I'm unable to find any common denominator between the problematic incident views) that the the Current Assignments...
View ArticleSD 7.6 Multiple mailbox monitoring error
I need a solution HiI recently implemented the multiple mailbox monitoring processes within SD 7.6.Now no emails are being processed and I'm getting this error in the log:Application Name :...
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Search Incidents Web Part
I need a solution Long story short is that I've looked everywhere inside of ServiceDesk to recreate this on a different page. Would someone please explain to me where and how to do this, please?...
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