KB Article Permissions
I need a solution I have a question regarding permissions on knowledge base articles. I have created several Article Root Categories so that each team that uses ServiceDesk can maintain their own KBs....
View ArticleI unchecked "Show in Menu" on the Documents Page - How can I get it back?
I need a solution This question is two fold. The first is a result of me trying to fix the second.I was troubleshooting an issue with users not able to click the "Open Documents" button in an IM...
View ArticleSD.Email.Monitor problem
I need a solution Hello,I have an inquiry and I need a solution please.after setting up the servicedesk should the SD.Email.Monitor be installed by default or should i add it manually?!Actually i...
View ArticleSet Ownership (IncidentManagement Simple) Workflow - I want to clear other...
I need a solution When we Set Ownership on an existing incident with an Owner already set, we want the old owner to be removed as assigned. The trick is we want it to stay as assigned to the...
View ArticleFuture of ServiceDesk?
I do not need a solution (just sharing information) I have asked this question a few years ago but it is one of those topics that should be brought up once in a while. I know Symantec doesn't like to...
View ArticleCreate ticket by sql query
I need a solution Hello.I would like to know how I can create ticket across the BD, the problematics that I have is that 2 years ago we were occupying ServiceDesk then the service was externalized and...
View ArticleWorkflow Server to ProcessManager Portal Connection Unable to connect
I need a solution Hi,I am trying to install Servicedesk 7.6 its successfully installs the workflow server but when try to install Servicedesk it gives error as "Workflow Server to ProcessManager...
View ArticleServer did not recognize the value of HTTP Header SOAPAction...
I need a solution Error:Application Name : SD.IncidentManagement Process ID : 6172 Date :12/17/2015 11:01:21 AM Log Level :Error Log Category :LogicBase.ExecutionEngine Machine Name : RSASAOSRVALT003...
View ArticleHow to create of Get Incident(Ticket) using Altris ServiceDesk(7.5) API via JAVA
I need a solution HI Team, I am new to Altris Service desk, I would like implement connector to access Altris ServiceDESk(7.5) using Service Desk API via JAVA.Then I like to perform follwoing...
View ArticleGhost incidents in Servicedesk
I need a solution Hi, I have a weird issue. Why the Servicedesk create ghost incidents?for example, my users create the IM-000035 and then the system create IM-000040 and IM-000041 etcnobody create...
View ArticleHow to Extend Timeout Entering or Working a Ticket
I need a solution Good morning everyone,For some time our tech staff have been reporting issues with the following:During the creation of a ticket, if a user does not complete the task within a few...
View ArticleSend email template as txt and not in HTML format
I need a solution Hi, I'm hoping someone has a solution for me.I'm looking for a way to send only a certain email template in txt format and not HTMLIs there a way to achive this in SD 7.6? 0
View ArticleMinimum IE
I need a solution Can someone please confirm what the minimum version the user need to user ServiceDesk?I have read some places its only IE 10 and above and other its 7/8/9Thanks 0
View ArticleHow to disable Windows Authentication on Custom Forms
I do not need a solution (just sharing information) Does anyone know of a way to disable or remove the Windows authentication from custom forms? We have a mixed environment with a large quantity of...
View ArticleEmail Routing and Classification
I need a solution Hi All,Please can someone help me to solve this. I am new to the workflow solution and have not had much practice. I am lookig for a simple way to automatically route and classify...
View ArticleSearch Incident components
I need a solution I am looking for the ability to search for incidents not just on their title, description, process number but every field in the database e.g. Assigned queue, Status, Priority - The...
View ArticleClassifying Email Inbound Management tickets as Junk or Blacklist does not...
I need a solution Hi,I am observing in Service Manager MyTask list there are some EM***** tasks are there which I cannot clasify when I try to classify it gives error I have seen this...
View ArticleService Desk Altriris
I need a solution Hi,I would like to know whether Service desk Altris & Asset Management Solution does below task, you can answer in Yes Or No..1: Create unlimited attributes of different types...
View ArticleMy Task List Does not shows only tasks/tickets assigned to me
I need a solution Hi,I am teting ServiceDesk 7.6 for my environment I have created Tickets which assigned to Defaault Service Queue and this Queue has Technicians Now service manager asigned a ticket...
View ArticleAD Integration with ServiceDesk 7.6 Having Different Account then Emailboxes
I need a solution Hi All,I am in a situation in which All the users Imported into Servicedesk and AD Authentication is ON Problem here isAD Uers ID in Servicedesk is imported as aduser1@mydomain.com...
View Article