Recommendations for 3rd party knowledge base products
I need a solution Looking for recommendations for good 3rd party products for knowledge base. Integration with ServiceDesk 7.5 would be great, but stand alone is not out of the question. Primary...
View ArticleService Desk 7.5 integration with Asset Management 7.1 SP2
I need a solution Hi Is it possible to integrate Service Desk 7.5 to an exisiting Asset Managment Suite (with Barcode Solution) 7.1 SP2?Appreciate if you can share ideas and recommendation.Thank you...
View ArticleWhat can be transferred to SD 7.5
I need a solution Dear All,After reading several posts about SD7.5 and transferring data, I lost track about what can be transferred from 7.1 to 7.5. I thought that closed tickets were no problem and...
View Articlei need help Adding single user from AD to SD using a workflow component
I need a solution Hi all, I am trying to add a single AD user which one of my workflow creates to the servicedesk, As i need to create a ticket for the newly created user. thanks
View ArticleLocation or group wise auto incident assigning
I need a solution HelloHow to configure incident assigning through location or Group wise
View ArticleSQL Installation Account also needs to be local admin?
I do not need a solution (just sharing information) I just thought I'd share this - it might be listed somewhere in the implementation guide but I didn't see it.For ServiceDesk 7.5 MP1 install I found...
View ArticleCreating secondary web forms with custom data when users choose sub categories
I need a solution I'm currently setting up ServiceDesk 7.5 and looking for a method or solution when users choose a particular service category/sub category that it triggers another secondary web form...
View ArticleAdd Questions to the Customer Survey?
I need a solution Hi,I'm looking to add a single question to the Customer Satisfaction Survey in SD 7.5.1. I'd like to track it using the same table (ImCustomerSurvey) if possible. In my test...
View ArticleSearch kb article don't work as it should
I need a solution Hi. We have some trouble with Kbs search on our ServiceDesk portal.All article created after April 2013 can't be found with this search. When we expand kbs categories, we can see all...
View ArticleError while resolving the sub task.
I need a solution hi everyone,I am having the below error when a user is trying to resolve a sub task.Application Name : SD.IncidentManagementSimple.Subtask Process ID : 3656 Date :8/2/2013 8:41:42 AM...
View ArticleCustomer Survey Issue - Part 2 (SD 7.5)
I need a solution Hi again,Since my last post regarding how to get custom data into the SD.CustomerSurvey project, I have created a new integration (User Defined with DB mapping) that added the one...
View ArticleSymantec ServiceDesk 7.5
I need a solution Hi All,I am looking for some best practice documents for ServiceDesk 7.5. I need to start a poject for the same. But I have no idea about this product,what is it and how it works....
View ArticleCreating new project in ServiceDesk 7.1- Add new form to Service Catalog
I need a solution HiHas anyone created a new project in ServiceDesk Workflow Manager to add new features to Service Catalog? I would like to add a new form in the Service Catalog which will allow a...
View ArticleAll open tickets assigned to workers and queues
I need a solution Hi All,I'm trying to write a report for all open tickets, assigned to workers and queues. I can get all tickets assigned to queues and then one with all open tickets assigned to a...
View ArticleCM Ticket Overview - New Contact button not working
I need a solution When we attempt to add a new Process Contact in the CM ticket overview screen, the contact will not be added unless the 'Primary' tick box is selected.This only appear to happen with...
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ServiceDesk Report Bulk Actions
I need a solution My apologies if this has already been a discussion thread. Does anyone know how to add or remove features from the ServiceDesk report group action menu?I am running ServiceDesk 7.1...
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Change the "Work Incident" link
I need a solution Hi everybody In a ticket window, when I click in Work Incident (Ação/Fechar chamado) I receive the address http://sdserv/SDIncidentManagement....I need to insert in this link my...
View ArticleTask Priorities
I need a solution Not sure if i am missing something, but i can't find a way to use my custom priorities for tasks. Can i only use the built in priorities or is there somewhere else to go and change...
View ArticleForward incidents from one ServiceDesk v7.5 to another
I need a solution Hello, I have multiple Helpdesk 6.0 servers set up globally. Most incidents on any one server are for local support purposes, but occasionally we need to forward tickets from one...
View ArticleCMS7.1 and SD7.5 issue/ Changing service desk web site
I need a solution Hi, We recently installed Altiris CMS 7.1. When we did, we made a new wesite under IIS called Altiris. We also installed Symantec Service Desk onto this server. However, when...
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