Show all equipment attached to a location on GeneralIncidentSubmitForm
I need a solution Hi.I would modify workflow GeneralIncidentSubmitForm to allow user to select any equipment that is attached to his location.i already modified asset search model and i used the...
View ArticleHow to Do a Testing Enviroment?
I need a solution Hi Gurus,How I can make a Servicedesk Testing enviroment with data from production enviroment? Regards
View ArticleApply different business hours to SLA based on queue assignment
I need a solution We have business units that have different business hours than, say, our Level 1 Helpdesk team. As it stands now, ServiceDesk won't allow me to apply different business hours to the...
View ArticleEscalations
I need a solution I know this isn't an ITIL standard, but has anyone figured out how to escalate an incident based on a high priority request. Our scenario is to queue an incident to an engineer's...
View ArticleCreate Advanced ticket screen
I need a solution Hi All, Not sure if anyone else has seen this and I only see it when I'm using a smaller screen, but when a user opens a create advanced ticket form there are no scrollbars so you...
View ArticleDon't work process manager service desk 7.5 MP1 after changed IP address SQL.
I do not need a solution (just sharing information) Hi, SymantecDon't work process manager service desk 7.5 MP1 after changed IP address SQL.Error message.PNG
View ArticleSD 7.12 MP1 What entry for SMTP - Outlook365
I need a solution Dear all,Every time we want to send an email from a ticket, we get an error. I have checked the settings for our mailaccount in Office365 and they are as follows:smtp server:...
View ArticleCombining Workflow and ServiceDesk Product Groups
I do not need a solution (just sharing information) Some of you may have received several or "MANY" notifications recently - that was due to the process of combining the Workflow and Service Desk...
View ArticleCreate Sub Form based on various Categories
I need a solution Good afternoon everyone. I was wondering if anyone had information/documentation on how to create/call a sub form based on Category types? For example. If a Category is...
View Articleservicedesk 7.5 mp1 installation failed
I need a solution Hi Gurus, When I am installing workflow Server and Portal phase I got this error Symantec Workflow Solution Setup started at 8/28/2013 4:02:11 PMCheck parameters file:...
View ArticleCreating a Servicedesk testing environment
I need a solution Hi Gurus, I am making a servicedesk testing environment with data from production. I am using a processmanager database backup from production environment. I am using a new windows...
View ArticleInbound Email Monitoring – Secure Password Authentication?
I need a solution Hello, I'm hoping you can help me. I'm an Altiris Helpdesk admin new to ServiceDesk, trying to configure a new install of ServiceDesk 7.5. I'm having a problem with inbound email...
View ArticleServiceDesk 7.5 - Remove All Users Permission to Request Access to Network...
I need a solution Can the Request Access to Network Share and Reset Password selections be removed from the Process Manager Submit Request page for All Users? I was able to remove report problem and...
View ArticleServicedesk submit advanced ticket points to wrong drive
I need a solution Hi, When I click submit incident (advanced) on the tickets page I get an error that web.config couldn't load. Since it points to c:\program files\... and servicedesk and workflow are...
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symwise.symantec.com search not working for ServiceDesk?
I need a solution I'm finding the search for kb articles on ServiceDesk at http://symwise.symantec.com is returning no results. Is anyone else seeing this?
View ArticleCan I use more than one Priority matrix ?
I need a solution Hi Gurus, Can I use diferent Prority Matrix values to incident, Change and Problem Management? Regards
View ArticleChange the size of virtual windows
I need a solution Hello!Is there any way to change the size of virtual windows in Servicedesk? Cause all the time we open a technical incident form - we have to scroll it to press the save button -...
View ArticleOpen attachments to the Incident directly from the process view page
I need a solution Hello!When we open attachments to the incident in SD 7.1 from the process view page - it opens immediately. When we do this in sd 7.5 the link to attachment opens the page with this...
View ArticleAttribute to distinguish subtask from task
I need a solution Hello!Is there any attribute in database of Servicedesk 7.5 that can help to distinguish subtask from task?
View ArticleReport Scheduling failure
I need a solution I created a report and then created a report schedule. I tested it and it ran fine Monday. Now I'm getting what looks like a permissions error in the log for the schedule report, I...
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